ORMOND BEACH, Fla. - Touted as one of the easiest ways to send money to people you know, Zelle is a person-to-person digital payment service offered through most banks and credit unions.
More than 100 million people use the service, according to a company news release. Because banks offer it, most people might assume it's secure, but an Ormond Beach business owner says he lost thousands and neither Zelle nor his bank did anything initially to make it right.
Andrew Miller is a property manager and the owner of Miller Real Estate.
In January, eight of Miller's clients sent their rent payments to him using Zelle, which he said they had done numerous times before. However, this time, Miller never received the payments. According to a police report filed with the Ormond Beach Police Department, the payments totaled about $6,500.